What is 211?

211 is a multi-channel information and referral system. 211 is accessible to Ontarians 24/7 – 365 via:

211 provides free, confidential, multilingual access to information & referrals to the full range of community, social, health and government services. 211’s Certified Community Resource Specialists assess each person’s needs and connect them to the best available resources.

211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 150 languages.

When you don’t know where to turn, turn to 211.

211 is a critical information system and an easy way to find, or give help in your community. 211 also:

  • links residents to the community and helps them access services
  • eliminates confusion and frustration about where to go for help
  • reduces workers’ time researching services to help their clients
  • improves community planning via user needs and other statistics
  • aims at directing non-emergency calls away from 911
  • responds to municipal and community needs in an emergency and disaster

What are the Key Benefits of 211?


Simple & trusted navigation for individuals, families and social agencies. Helping those in need understand and access benefits and supports available to them, quickly and easily in a trusted, free, multi-lingual and confidential manner. 211 services are available 24/7, 365 days a year


A comprehensive human services database of health, government, social & community programs, available in Ontario. The accurate, up to date human services database is available for anyone to use and can reduce workers’ time researching services to help their clients. Visit 211 North’s human services database, 211north.ca


Evidence-based reporting for social planners and decision makers. Provides planners and decision-makers more information about respective community needs, as well as geographic & demographic trends, the impact the referrals make on well-being, and guides planning and investment for a more responsive human service system.

Watch our video to learn more…