[ Browse by Service Category : Consumer Assistance and Protection : Sub-Topics of Consumer Complaints (42) ]

Adult Residential Facility Complaints

Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of group residences for adults with disabilities, assisted living facilities, and senior residential care homes.

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Advertising Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding unfair, false or misleading advertising of consumer products or services on radio or television, in printed ads or in verbal sales presentations.

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Alcoholic Beverages Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the content, labeling, manufacture, importation, distribution or sale of alcoholic beverages.

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Ambulance Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the business practices of ambulance companies or the safety of ambulance services. Included are complaints regarding reckless driving, incompetence, unethical or improper conduct of personnel, unfair or illegal billing practices, excessive or fraudulent charges and other similar problems.

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Cemetery Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, high pressure sales tactics, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of organizations that sell and maintain burial plots and other cemetery property.

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Charitable Organization Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, fund raising practices, use of contributions, unethical or improper conduct of personnel or other inappropriate business practices of charities and other nonprofit organizations that solicit funds from the public.

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Children's Residential Facility Complaints

Programs, usually offered by licensing authorities, that accept and, where possible, attempt to resolve complaints regarding the licensing, cleanliness and safety of facilities, treatment of residents, quality of care, excessive fees, unethical or improper conduct of personnel or other inappropriate business practices of children's group homes, foster family agencies or other residential facilities for dependent children.

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Consumer Product Safety Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the safety of any of a wide variety of consumer products (usually those not the explicit responsibility of another agency) or report a product-related injury.

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Contractor Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding licensing; failure to complete work; poor workmanship; violation of codes relating to building, safety, and labour, truth in lending or mechanic's liens; excessive fees; unethical or improper conduct or other inappropriate business practices of building contractors. These programs may also seek to address the issue of construction-related damage through property repairs or other forms of reparation.

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Credit Reporting Agency Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding inaccurate or obsolete credit reports or ratings, illegal divulgence of credit information, unethical or improper conduct of personnel or other inappropriate business practices of credit reporting companies.

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Gambling Establishment Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, unethical or improper conduct of personnel or other business practices of casinos, card clubs, race tracks, jai alai operations, telephone or Internet gambling concerns and other organizations that offer legalized gambling.

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General Consumer Complaints

Programs such as local consumer complaints offices that respond to a range of consumer issues rather than specializing in handling a particular type of complaint. These programs register complaints by consumers and, when possible, attempt to find a satisfactory resolution.

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Government Complaints/Government Ombudsman Offices

Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in local, county, provincial or federal government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of services provided by any of these levels of government. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.

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Insurance Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, services, unethical or improper conduct of personnel or other inappropriate business practices of companies that sell insurance or settle insurance claims.

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Law Enforcement Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, incompetence, availability, unethical or improper conduct of peace officers or other law enforcement officials, or other problems with law enforcement agencies.

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Lawyer Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence, negligence, quality of service, excessive fees, fraud, misrepresentation, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice the law.

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Mental Health Facility Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, incompetence of staff, cleanliness and safety of facilities, treatment of patients, quality of care, excessive fees, unethical, improper or unprofessional conduct of personnel or other inappropriate business practices of inpatient or residential facilities for people who have substantive mental, emotional or social problems.

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Postal Service Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding unordered merchandise; unsolicited or harmful mail; pornographic materials received through the mail; mail tampering, loss, damage or theft; late or delayed mail deliveries; unethical or improper conduct of personnel; or other illegal or inappropriate business practices of post offices or private mail carriers.

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Practitioner Complaints

Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.

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Realtor Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, violation of truth in real estate laws, misrepresentation, fraud, unethical or improper conduct of personnel or other inappropriate business practices of real estate companies.

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Telephone Solicitation Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding receipt of calls soliciting funds or advertising products or services including situations in which they have added their telephone numbers to a "do not call" list and continue to receive telephone solicitation calls.

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Utility Service Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the rates, services, equipment, unethical or improper conduct of personnel or other inappropriate business practices of companies that provide electricity, water, natural gas or telephone services.

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Warranty Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding the clarity of conditions of warranties and guarantees; problems with obtaining repair services; replacements or refunds as promised by the warranty or guarantee; or other similar problems.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.