Thunder Bay Regional Health Sciences Centre

Site: Thunder Bay Regional Health Sciences Centre

Service: Indigenous Patient Navigators and Liaisons

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Description & Services
Description (Service) Provides a number of services for Indigenous patients, including: 
  • Interpretive services in Cree, Ojibway, and Oji-Cree anywhere in the Health Sciences Centre 
  • Support before, during, and after clinical appointments 
  • Linking patients and families to community resources 
  • Tele-visitation services with remote family members 
  • Information and education in a culturally-sensitive manner 
  • Acting as liaison and advocate between the care team, patients, and families 
  • Assistance with discharge planning
 
Cancer Care Indigenous Patient Navigator 
  • Provides translation/interpretation, advocacy and support for Indigenous cancer patients 
  • Jeannie Simon, Indigenous Patient Navigator, Regional Cancer Care 
  • Email: simonj@tbh.net
 
Emergency Department Care Indigenous Patient Navigator 
  • Provides translation/interpretation, advocacy and support for Indigenous patients 
  • Leona Masakeyash, Indigenous Patient Navigator, Emergency Department 
  • Email: masakeyl@tbh.net
 
Renal Services Indigenous Liaison 
  • Provides tranlation/interpretation, advocacy and support for Indigenous renal (dialysis, kidney disease) patients 
  • Susan Anderson, Indigenous Liaison, Renal Services 
  • Pager: 807-624-4437
Hours Cancer Care and Renal Services: Mon-Fri 8:30 am-4:30 pm 
Emergency Department Care: Mon Fri 8 am-4 pm
Areas Served Kenora District ; Rainy River District ; Thunder Bay District
Eligibility Patients requiring the services of Indigenous Patient Navigators while receiving care at the hospital
Application Call for assistance
Languages English ; Cree ; Ojibway ; Oji-Cree
Fees None
Additional Service Sites
Contact Information
Office Phone Cancer Care - Indigenous Patient Navigator: 807-684-7200 
Emergency Department Care - Indigenous Patient Navigator: 807-684-6216 
Renal Services - Indigenous Liaison: 807-584-6166
Toll Free Phone Cancer Care - Indigenous Patient Navigator: 1-877-696-7223 Ext 4324 (Toll free from Northwestern Ontario)
Website tbrhsc.net/home/indigenous-health-services/
Site Location North Ward
Located In Community Thunder Bay
Address 980 Oliver Rd
Thunder Bay, ON P7B 6V4
 
View Google Map
Intersection Oliver Rd and Golf Links Rd
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Established 2004
Funding Provincial - Ministry of Health and Long Term Care (MOHLTC) -- North West Local Health Integration Network (NWLHIN)