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Description & Services
Public Comments Note: This program does not provide financial assistance to individuals living on a First Nations Reserve. Individuals can contact their Band Office to inquire about rent or utility arrears.
Description (Service) Provides financial assistance to individuals or families who are homeless or facing homelessness to obtain or maintain housing
To establish a new residence: 
  • financial assistance for rental costs 
  • financial assistance for utility connection charge/deposit  
  • financial assistance for moving expenses
To avoid eviction or disconnection of utilities: 
  • financial assistance for rental arrears 
  • financial assistance for utility and fuel arrears (gas, hydro, water, hot water tank rental, propane, oil or wood) 
  • financial assistance for tax arrears
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Thunder Bay District
Eligibility Ages: 16 year(s) and up 
  • Individuals receiving Ontario Works or Ontario Disability Support Program benefits; or 
  • Individuals whose total household income is at or below the 2010 Low Income Measure adjusted for inflation plus 15%, AND 
  • Individuals who have received an eviction notice due to rental arrears, or 
  • Individuals who have had a utility or the heating to the current residence cut off, or 
  • Individuals who have received a disconnection notice for a utility or the heating to the current residence, AND 
  • have satisfied the Administrator of the program that they will not be evicted and/or will retain the use of their utilities if payment is made
    Note: Cannot access the program if any member of the household has received financial assistance under the Housing Security Fund within the past 24 months
  • Pick up application at 231 May St S, or 
  • Call office to have application mailed out, or 
  • Print application from website
Documentation required to support application may include: 
  • Bank statements for all bank accounts for the last 8 weeks 
  • Current statement for all investments 
  • Pay stubs for the previous 8 weeks 
  • Employment Insurance benefits for the last 4 weeks 
  • Support Payments 
  • Child Tax Credit 
  • Canada Pension 
  • Old Age Security 
  • Private Pensions 
  • Workplace Safety and Insurance Board benefits 
  • Ontario Student Assistance Program funding 
  • Information on assets and their value 
  • Native Band Allowance 
  • Rental or Roomer/Boarder income 
  • Self-employment income 
  • Eviction notice  
  • Service disconnection notice 
  • Gas arrears notice 
  • Hydro arrears notice 
  • Water arrears notice 
  • Tax arrears notice 
  • Hot Water Tank rental arrears notice 
  • Most recent propane or oil invoice or statement
Languages English ; French
Fees None
Additional Service Sites
Contact Information
Office Phone 807-766-2111
Toll Free Phone 1-866-363-0929
Fax 807-344-4543
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter
Site Location South Ward
Located In Community Thunder Bay
Address 231 May St S
Thunder Bay, ON P7B 1B5
View Google Map
Intersection May St S and Arthur St E
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Funding Regional / Municipal ; Provincial