Retirement Homes Regulatory Authority

Site: Toronto - Main Office

Service: Retirement Home Licensing Body

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Description & Services
Description (Agency) Responsible for licensing retirement homes in Ontario
Description (Service)
  • Licenses retirement homes in Ontario  
  • Maintains public register of retirement homes 
  • Provides information and referral 
  • Educates retirement homes, consumers and the public about the Retirement Homes Act 
  • Receives and investigates complaints on behalf of retirement home residents in issues such as improper or incompetent treatment or care, abuse or neglect, misuse or misappropriation of resident's money, and unlawful conduct
Hours Complaints intake: Mon-Sun 8 am-8 pm 
Licencing: Mon-Fri 8 am-4:30 pm
Areas Served Ontario
Eligibility No restrictions
  • Call, e-mail, walk in or visit website 
  • Retirement home licencing application available online
Languages English
Fees Service - Application assessment fee may apply -- call for information
Contact Information
Toll Free Phone 1-855-275-7472
Fax 416-487-1223
Primary Executive Mary Beth Valentine, Registrar and Chief Executive Officer
Located In Community Toronto Downtown
Address 160 Eglinton Ave E, 5th Fl
Toronto, ON M4P 3B5
View Google Map
Intersection Eglinton Ave E and Mount Pleasant Rd
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit