Description & Services
Description (Service) Offers settlement and community orientation services for immigrants and refugees, including: 
Orientation and Adaptation Services 
  • Offers needs assessment and information and referral to community and social services, support with finding housing, child care, registering children in school and health care 
  • Provides help filling out government forms including housing and immigration sponsorship forms 
  • Offers workshops to reduce stress of adjusting to Canadian culture
Commissioner of Oaths 
  • Serves as a Commissioner of Oaths for verifying original documents
Translation and Interpretation Services 
  • Offers professionally trained interpreters with expertise in health, community and social services
Supportive counselling 
  • Provides short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges
Job search preparation and training 
  • Provides assistance in developing strong job search strategies and workplace communication skills
Employment counselling 
  • Offers resume help, employment counselling, skills and career development and help in establishing social and professional networks
Hours Mon-Fri 9 am-4:30 pm 
Translation and Interpreter Services Mon-Sun 24 hours
Areas Served Thunder Bay District
Eligibility Open to: 
  • Permanent residents 
  • Canadian citizens 
  • Convention refugees and refugee claimants 
  • Newcomers admitted under Opportunities Ontario: Provincial Nominee Program 
  • Foreign domestic workers admitted under the Live-In Caregiver Program 
  • Minister's permit holders who have special permission to remain in Canada
Application Call to book an appointment
Languages English ; French ; Interpretive Services - available in 58 languages
Fees None
Additional Service Sites
Contact Information
Office Phone 807-345-0551
Toll Free Phone 1-866-831-1144
Fax 807-345-0173
Social Media Facebook Facebook
Site Location North Ward, old Fire Hall Bldg
Located In Community Thunder Bay
Address 17 Court St N
Thunder Bay, ON P7A 4T4
View Google Map
Intersection Court St N and Cooke St
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit