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Description & Services
Public Comments
  • The objective for legitimate referrals is to provide intervention for families that will assist them in solving their own problems, so that the more intrusive services of child protection are not required

  • All child abuse investigations are conducted jointly with the police department having jurisdiction
Description (Service) Intake and Assessment 
  • Receives child protection referrals in confidence from the community 
  • Accepts allegations of child neglect and abuse 
  • Serves as general intake for all other programs and services offered
Child Welfare 
  • Investigates allegations of child abuse and child neglect to determine the safety of the family environment for children
Crisis Intervention and Counselling 
  • Provides crisis intervention and counselling 
  • Refers children or adult offenders to other commonly used services when and where needed
Hours Mon-Fri 9 am-5 pm, Sep-Jun 
Mon-Fri 8:30 am-4:30 pm, Jul-Aug 
Intake and Assessment Mon-Sun 24 hours
Areas Served Thunder Bay District
Eligibility Crisis Intervention and Counselling 
  • Children and families traumatized by child abuse/neglect
Application Contact Intake and Assessment
Languages English
Fees None
Additional Service Sites
Contact Information
Office Phone Intake and Assessment: 807-343-6100
Toll Free Phone Intake and Assessment: 1-800-465-3905
Fax 807-343-0141
Site Location Balmoral Park
Located In Community Thunder Bay
Address 1110 Jade Court
Thunder Bay, ON P7B 6M7
View Google Map
Intersection Jade Crt and Amber Dr
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Funding Provincial - Ministry of Children, Community and Social Services (MCCSS)
Elections Jun