Description & Services
Description (Agency) Provides direct services for newcomers to Canada and established immigrants
Agency Services
Description (Service) Provides direct services for newcomers and established immigrants
Community Interpreter Access Service 
  • Provides interpreters to agencies and individuals 
  • Offers on-site interpretation and translation of letters and documents (driver's license, marriage certificate, birth certificate and death certificate)
Information, Orientation and Referral (IOR) Services
Provides newcomers and established immigrants with practical assistance for the challenges of every day life in Canada
Services include advocacy, referrals, consumer and community information, orientation and information sessions and assistance for completing all forms in the following areas: 
  • Canadian law 
  • Education 
  • Employment and job preparation skills 
  • Health and medical services 
  • Housing 
  • Immigration and citizenship 
  • Language training 
  • Legal services 
  • Parenting issues
Hours Mon-Fri 9 am-4 pm
Areas Served Kenora District ; Rainy River District
Eligibility No restrictions
  • Prior arrangements highly recommended for interpreter/translation services 
  • Can provide services for emergency situations
Languages English ; French ; Chinese (Cantonese) ; Chinese (Mandarin) ; Cree ; German ; Italian ; Ojibway ; Oji-Cree ; Polish ; Spanish ; Ukrainian ; Interpretive Services - Other languages available upon request
Fees None
Additional Services at this Site
Contact Information
Office Phone Multicultural Association 807-468-7140 
Interpreter Access Service 807-468-9443
Toll Free Phone 24 hour telephone service 1-888-242-5661
After Hours Phone 24 hour telephone service 807-468-9443
Primary Executive Lori Reynard, Program Coordinator; Email:
Alternate Executive Darlene Smeaton, Settlement Counsellor; Email:
Site Location Within Lowery's Basics Store, second floor
Located In Community Kenora
Address 136 Main St S
Kenora, ON P9N 1S9
View Google Map
Intersection Main St S and Water St
Physical Access Not Accessible ; Arrangements can be made to meet in an accessible location
Other Details
Legal Status (50) Non Profit
Funding Provincial - Ministry of Citizenship, Immigration and International Trade ; Federal - Immigration, Refugees and Citizenship Canada (IRCC)