Description & Services
Public Comments If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255

If an individual has been found ineligible for services or services have been cancelled or suspended they:
  • have a right to request a review of the decision and
  • must submit a letter to the local office outlining the reasons why an individual feels the decision made by the local office is incorrect
Note: Community Legal Clinics can also assist with reviews and the review process
Description (Service) Provides financial assistance for basic needs (food, shelter, clothing) 

 
Participants can access a variety of programs and support services including but not limited to:  
  • Additional help for hearing aids and mobility devices 
  • Assistive technology 
  • Coverage for up-front child care costs 
  • Dental coverage 
  • Employment and Training Start Up Benefit 
  • Employment transition benefit 
  • Extended Health Benefit 
  • Guide dog benefit 
  • Help to pay for necessary home repairs 
  • Medical supplies 
  • Medical transportation 
  • Prescription drug coverage 
  • Special Diet Nutritional Allowance 
  • Transitional health benefit 
  • Vision care 
  • Work-related benefit
Hours Mon-Fri 8:30 am-5 pm
Areas Served Kenora District
Eligibility Ages: 16 year(s) - 65 year(s) 
 
Individuals must: 
  • be a resident of Ontario 
  • be able to work in Canada 
  • meet both the financial and disability criteria 
 
Various financial criteria must be met; individuals will have to provide information on the following: 
  • household composition (who is part of the family, spouse or adult dependents)  
  • how many children, how old they are and whether they are in school  
  • place of residence and cost to live there (rent) 
  • household income (for all members) 
  • assets, such as any savings in the bank and any property owned 
 
Disability criteria is based on the Ontario Disability Support Program Act and must meet the definition of a "person with a disability" as defined under the Act. Under the act this individual is someone who has a substantial mental or physical disability that: 
  • is continuous or recurrent 
  • expected to last for a year or more 
  • significantly limits their ability to work, look after themselves, or get out in the community, and 
  • has been verified by an approved health professional (Medical Review)
Application
  • Individuals who require financial assistance right away should apply for assistance through Ontario Works as applications can take anywhere from a week to a few months to be processed 
  • Individuals can apply online 
    or by contacting the office
 
The following documentation is required to complete application: 
  • Copy of Canada Child Benefit statement (for children under 18 years of age)  
  • Copy of mortgage or rental agreement  
  • Health card 
  • Information about assets owned, such as a Registered Retirement Savings Plan  
  • Information about other income and money, such as a pension 
  • Proof of identity, such as birth certificate  
  • Proof of immigration status, if required 
  • Proof of Social Insurance Number 
  • Recent bank statement for all bank accounts  
  • Record of Employment and/or most recent pay stubs
Languages English ; French ; Interpretive Services
Fees None
Additional Services at this Site
Contact Information
Office Phone 807-468-2400
Toll Free Phone 1-800-268-2970 
Welfare Fraud Hotline: 1-800-394-7867
TTY Phone 807-468-2866 
Toll free: 1-888-524-2220
Fax 807-468-2499
Website www.mcss.gov.on.ca
Primary Contact ODSP Administrative Support Clerk; Phone: * 1-800-268-2970 ext 2400
Alternate Contact Louise Marston, ODSP Manager; Phone: 807-468-2404 * 1-800-268-2970 ext 2404; Email: louise.marston@ontario.ca
Site Location Government Complex in the Lakeside area
Located In Community Kenora
Address 720 Robertson St
Kenora, ON P9N 1X9
 
View Google Map
Intersection Robertson St and 7th St S
Mailing Address Bag 5400 
720 Robertson St 
Kenora, ON P9N 3X9
Physical Access Fully Accessible
Other Details
Legal Status (30) Provincial Government
Funding Provincial - Ministry of Children, Community and Social Services (MCCSS)