Description & Services
Public Comments If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255

If an individual has been found ineligible for services or services have been cancelled or suspended they:
  • have a right to request a review of the decision and
  • must submit a letter to the local office outlining the reasons why an individual feels the decision made by the local office is incorrect
Note: Community Legal Clinics can also assist with reviews and the review process
Description (Service) Provides financial assistance for basic needs (food, shelter, clothing) 

 
Participants can access a variety of programs and support services including but not limited to:  
  • Additional help for hearing aids and mobility devices 
  • Assistive technology 
  • Community Start Up and Maintenance Benefit 
  • Coverage for up-front child care costs 
  • Dental coverage 
  • Employment and Training Start Up Benefit 
  • Employment transition benefit 
  • Extended Health Benefit 
  • Guide dog benefit 
  • Help to pay for necessary home repairs 
  • Medical supplies 
  • Medical transportation 
  • Prescription drug coverage 
  • Special Diet Nutritional Allowance 
  • Transitional health benefit 
  • Vision care 
  • Work-related benefit
Hours Mon-Fri 8:30 am-5 pm
Areas Served Kenora District
Eligibility Ages: 65 year(s) and under 
 
Individuals must: 
  • be a resident of Ontario 
  • be able to work in Canada 
  • meet both the financial and disability criteria 
 
Various financial criteria must be met; individuals will have to provide information on the following: 
  • household composition (who is part of the family, spouse or adult dependents)  
  • how many children, how old they are and whether they are in school  
  • place of residence and cost to live there (rent) 
  • household income (for all members) 
  • assets, such as any savings in the bank and any property owned 
 
Disability criteria is based on the Ontario Disability Support Program Act and must meet the definition of a "person with a disability" as defined under the Act. Under the act this individual is someone who has a substantial mental or physical disability that: 
  • is continuous or recurrent 
  • expected to last for a year or more 
  • significantly limits their ability to work, look after themselves, or get out in the community, and 
  • has been verified by an approved health professional (Medical Review)
Application
  • Individuals who require financial assistance right away should apply for assistance through Ontario Works as applications can take anywhere from a week to a few months to be processed 
  • Individuals can apply online 
    or by contacting the office
 
The following documentation is required to complete application: 
  • Copy of Canada Child Tax Benefit statement (for children under 18 years of age)  
  • Copy of mortgage or rental agreement  
  • Health card 
  • Information about assets owned, such as a Registered Retirement Savings Plan  
  • Information about other income and money, such as a pension 
  • Proof of identity, such as birth certificate  
  • Proof of immigration status, if required 
  • Proof of Social Insurance Number 
  • Recent bank statement for all bank accounts  
  • Record of Employment and/or most recent pay stubs
Languages English ; French ; Interpretive Services
Fees None
Additional Services at this Site
Contact Information
Office Phone 807-468-2400
Toll Free Phone 1-800-268-2970 
Welfare Fraud Hotline: 1-800-394-7867
TTY Phone 807-468-2866 
Toll free: 1-888-524-2220
Fax 807-468-2499
Website www.mcss.gov.on.ca
Primary Executive Haley Pentek, Acting ODSP Manager; Phone: 807-468-2404 * 1-800-268-2970 ext 2404; Email: haley.pentek@ontario.ca
Alternate Executive Leanne Rush, ODSP Secretary; Phone: 807-468-2403 * 1-800-268-2970 ext 2403
Site Location Government Complex in the Lakeside area
Located In Community Kenora
Address 720 Robertson St
Kenora, ON P9N 3X9
 
View Google Map
Intersection Robertson St and 7th St S
Mailing Address Bag 5400 
720 Robertson St 
Kenora, ON P9N 3X9
Physical Access Fully Accessible
Other Details
Legal Status (30) Provincial Government
Funding Provincial - Ministry of Community and Social Services (MCSS)