Description & Services
Public Comments When calling the toll-free number, there is an option to press "0" to speak with an officer. Officers are available to speak with Mon-Fri 8 am-4 pm.
Description (Service)
  • Manages all customs, immigration, import and export requirements 
  • Provides general information for custom regulations on individuals and goods coming in and out of the country
Hours Mon-Fri 8 am-4 pm
Areas Served Thunder Bay District
Eligibility No restrictions
Application No application process
Languages English ; Interpretive Services - Bilingual services will be provided
Contact Information
Toll Free Phone English: 1-800-461-9999 
French: 1-800-959-2036
After Hours Phone Customs Info: 807-964-2093 
Immigration Info: 807-964-2095
TTY Phone TTY 1-866-335-3237
Fax 807-626-0117
Primary Executive Doug Grandfield, Chief of Operations; Phone: 807-626-1600; Email:
Site Location South Ward
Located In Community Thunder Bay
Address 201 May St N, 1st Fl
Thunder Bay, ON P7C 3P4
View Google Map
Intersection May St N and Leith St
Physical Access Partially Accessible
Other Details
Legal Status (40) Federal Government
Funding Federal - Revenue Canada