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Description & Services
Public Comments
  • If an individual is locked out of their apartment, call Maintenance at 766-4777 . If it occurs after regular business hours, call the answering service at 766-2111 and select option 1. APEX will be sent to open the door. 
  • $25 fee for APEX
Description (Service)
  • Provides access to rent geared to income housing
  • Processes applications, maintains waiting lists, and identifies applicants for tenant selection
  • Offers a complete list of rent geared to income Housing Providers
  • Manages rent-geared-to-income housing units in the city and district
  • Specializes in subsidized units for senior citizens, singles and families
Rent Supplement
  • Offers rent-geared-to-income accommodations in privately owned buildings
    Note: A rent supplement is a subsidy provided to landlords to bridge the gap between the market rent for the unit and amount the tenant can pay based on their income
Thunder Bay Properties include:

  • 75 Academy Drive
  • Andras Court
  • Cumberland Court
  • Frederica Apartments
  • Glenwood Court
  • Gore Apartments
  • McLaughlin Court
  • Neebing Apartments
  • Ross Court
  • Vickers Apartments
Seniors Apartments
  • Assef Court
  • Badanai Court
  • Bertrand Court
  • Dan McIvor Court
  • Elizabeth Court
  • Manion Court
  • Matthews Court
  • Paterson Court
  • Clark Towers
  • Seppala Court
  • Spence Court
  • Wardrope Court
Special Needs Apartments
  • Cumberland Court
  • Glenwood Court
  • Habitat
  • Jasper Place
  • Lendrum Court
  • Ross Court
  • Vickers Apartments
Hours Mon-Fri 8:30 am-4:30 pm 
Rent Payments or key requests: Mon-Fri 9 am-4 pm
Areas Served Thunder Bay District
Eligibility Ages: 16 year(s) and up 
  • Low income individuals 
  • Special priority status available for victims of domestic violence and abuse 
  • Each member of the household must be a Canadian citizen, or a landed immigrant, or a refugee claimant 
  • No deportation, departure or exclusion order has been made against any member of the household 
  • No member of the household owes rental arrears to any housing project under any housing program (Includes market and/or rent-geared-to-income) 
  • No member of the household has been convicted of an offence under section 85 of the SHRA or a crime under the Criminal Code (Canada) regarding rent-geared-to-income assistance, or found by the Ontario Rental Housing Tribunal or a court of law to have misrepresented their income for the purpose of rent-geared-to-income
  • Applications are available at and processed by The District of Thunder Bay Social Services Administration Board 
  • Assessment required  
  • Income verification, banking information and personal identification required
Languages English ; French ; Interpretive Services - available upon request
Fees Service - Rent ; Fee assistance available for low-income individuals and families ; assistance is provided by The District of Thunder Bay Social Services Adminstration Board.
Additional Service Sites
Contact Information
Office Phone 807-766-2111
Toll Free Phone 1-877-281-2958
After Hours Phone After Hours Answering Service: 807-766-2111, option 1
Fax 807-623-4902
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter
Primary Contact Diane Atkinson, Manager, Client Services
Alternate Contact Crystal Simeoni, Manager, Property Management
Site Location South Ward
Located In Community Thunder Bay
Address 231 May St S
Thunder Bay, ON P7E 1B5
View Google Map
Intersection May St S and Arthur St E
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Funding Regional / Municipal ; Provincial ; Federal ; Fees - Service