Office of the Ombudsman of Ontario

Site: Bell Trinity Square - South Tower

Service: Government Complaints

Description & Services
Public Comments The Ombudsman is an officer of the Provincial Legislative Assembly, independent from government and political parties
Description (Agency) Offers confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures
Description (Service)
  • Investigates complaints about services provided by the Government of Ontario and its organizations, such as provincial ministries, Crown corporations, tribunals, agencies, boards and commissions; also, Ontario universities and school boards, and municipalities (excluding matters covered by the Office of the Ombudsman, City of Toronto) 
  • Cannot deal with matters regarding federal governments, courts, politicians, hospitals, long-term care homes or the private sector
Hours Mon-Fri 9 am-4:30 pm
Areas Served Ontario
Eligibility Ontario residents with complaints about Ontario government services
Application Appointments recommended for in-person complaints
Languages English ; French ; Interpretive Services - can be arranged for any language
Fees None
Contact Information
Office Phone 416-586-3300
Toll Free Phone 1-800-263-1830
TTY Phone TTY: 1-866-411-4211
Fax 416-586-3485
E-Mail info@ombudsman.on.ca
Website www.ombudsman.on.ca
Social Media Facebook Facebook, Flickr Flickr, LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube
Primary Contact Dean Morra, Administrative Assistant, Communications, Office of the Ombudsman of Ontario
Primary Executive Paul Dubé, Ombudsman
Site Location Bell Trinity Square - South Tower
Located In Community Toronto Downtown
Address Bell Trinity Square
483 Bay St, 10th Fl, South Tower
Toronto, ON M5G 2C9
 
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Intersection Bay St and Queen St
Physical Access Fully Accessible
Other Details
Legal Status (30) Provincial Government
Established 1975
Funding Provincial - Legislative Assembly of Ontario