Description & Services
Description (Agency) Distributes electricity within city limits
Agency Services
Description (Service)
  • Distributes electricity within city limits 
  • Designs, builds and maintains local power line systems 
  • Provides 24-hour power outage response 
  • Handles customer inquiries about bills and local hydro issues 
  • Sets up and maintains customer accounts 
  • Provides for the reading of meters and processes all bill payments 
  • Advises on energy conservation and energy efficient construction
Hours Customer Services Mon-Fri 8:30 am-4:30 pm 
Power Systems Mon-Sun 24 hours
Areas Served Thunder Bay
Eligibility Varies by service, contact for more information
Application Varies by service, contact for more information
Languages English
Fees Service - bi-monthly billing ; New accounts require a deposit
Rates for usage based on customer class and consumption
Additional Services at this Site
Contact Information
Office Phone 807-343-1111
After Hours Phone 807-343-1002
Fax 807-343-1044
E-Mail Customer_Services@tbhydro.on.ca
Website www.tbhydro.com
Social Media Facebook Facebook
Primary Executive Robert Mace, President; Phone: 897-343-1126; Fax: 807-343-0230; Email: rmace@tbhydro.on.ca
Site Location Whalen Building
Located In Community Thunder Bay
Address 34 Cumberland St N
Thunder Bay, ON P7A 4L4
 
View Google Map
Intersection Cumberland St N and Van Norman St
Physical Access Fully Accessible - via Van Norman St
Other Details
Legal Status (60) Commercial
Funding Fees - Service