Description & Services
Public Comments Note: Office closed between 12 noon and 1 pm 
  • Bell Relay Service is a communication link over the telephone between Deaf and hearing people 
  • To talk to a deaf/hard of hearing person through the Bell Relay Service call 1-800-855-0511 
  • Give the name, area code and telephone number of the person you are calling 
  • Speak slowly so the operator can type what you are saying 
  • The operator will place the call and tell you to "go ahead" when the person you are calling answers 
  • Deaf/hard of hearing people dial 711 for the Bell Relay Service operator
Description (Service)
  • Offers literacy and basic skills training, including numeracy, digital, communication and interpersonal skills 
  • Helps learners prepare for employment, apprenticeship, secondary-school credit, post-secondary education and greater independence
Hours Mon-Fri 9 am-3 pm; evenings available dependent on learner and practitioner availability
Areas Served Thunder Bay
  • Ontario residents 19 years and older, with reading, writing and math skills below Grade 12 of the Ontario Curriculum 
  • Must have facility in English or in American Sign Language (ASL)
Application Call to arrange interview
Languages English ; French - available upon request ; American Sign Language (ASL) ; Quebec Sign Language (LSQ) - available upon request
Fees None
Additional Service Sites
Contact Information
Office Phone 807-623-1646
Toll Free Phone 1-866-646-0514 
TTY Phone TTY: 807-623-5639
Fax 807-623-4815
Primary Contact Karen Higginson, Program Coordinator
Located In Community Thunder Bay
Address 717B Hewitson St
Thunder Bay, ON P7B 6B5
View Google Map
Intersection Hewitson St and Balmoral St
Physical Access Fully Accessible
Other Details
Legal Status (30) Provincial Government
Funding Provincial - Ministry of Advanced Education and Skills Development ; United Way