Description & Services
Public Comments If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255
 
If an individual has been found ineligible for service, or services have been cancelled or suspended, they:  
  • have a right to request a review of the decision 
  • a letter must be submitted to the local office outlining the reasons why an individual feels the decision made by the local office is incorrect
 
Note: Community legal clinics can also assist with reviews and the review process
Description (Service) Helps individuals with disabilities who are in financial need pay for basic living expenses (food, shelter, clothing)
 
Participants can access a variety of programs and support services including but not limited to:  
  • Additional help for hearing aids and mobility devices 
  • Assistive technology 
  • Community Start Up and Maintenance Benefit 
  • Coverage for up-front child care costs 
  • Dental coverage 
  • Employment and Training Start Up Benefit 
  • Employment transition benefit 
  • Extended Health Benefit 
  • Guide dog benefit 
  • Help to pay for necessary home repairs 
  • Medical supplies 
  • Medical transportation 
  • Prescription drug coverage 
  • Special Diet Nutritional Allowance 
  • Transitional health benefit 
  • Vision care 
  • Work-related benefit
Hours Mon-Fri 8:30 am-5 pm
Areas Served Thunder Bay District
Eligibility Ages: 16 year(s) - 65 year(s) 
 
Individuals must: 
  • be a resident of Ontario 
  • be able to work in Canada 
  • meet both the financial and disability criteria
 
Various financial criteria must be met, individuals will have to provide information on the following: 
  • household composition (who is part of the family, spouse or adult dependents)
  • how many children, how old they are and whether they are in school  
  • place of residence and cost to live there (rent) 
  • household income (for all members) 
  • assets, such as any savings in the bank and any property owned
 
Disability criteria is based on the Ontario Disability Support Program Act and must meet the definition of a "person with a disability" as defined under Act. Under the act this individuals is someone who has a substantial mental or physical disability that: 
  • is continuous or recurrent 
  • expected to last for a year or more 
  • significantly limits their ability to work, look after themselves, or get out in the community, and 
  • has been verified by an approved health professional (Medical Review)
Application
  • Individuals who require financial assistance right away should apply for assistance through Ontario Works as applications can take anywhere from a week to a few months to be processed 
  • Individuals can apply online or by contacting the office
 
The following documentation is required to complete application: 
  • Copy of Canada Child Tax Benefit statement (for children under 18 years of age)  
  • Copy of mortgage or rental agreement  
  • Health card 
  • Information about assets owned, such as a Registered Retirement Savings Plan,  
  • Information about other income and money, such as a pension 
  • Proof of identity, such as birth certificate  
  • Proof of immigration status, if required 
  • Proof of Social Insurance Number 
  • Recent bank statement for all bank accounts  
  • Record of Employment and/or most recent pay stubs
Languages English ; French
Fees None
Contact Information
Office Phone 807-473-3130
Toll Free Phone Thunder Bay: 1-800-465-5561 
Toronto: 1-888-256-6758 
Fraud Reporting: 1-800-394-7867 
Interactive Voice Response (IVR): 1-800-808-2268
TTY Phone Local: 807-473-3151 
Toll free 1-800-544-6443
Fax Direct Services 807-475-1475 
Program Management 807-475-1295
Website www.mcss.gov.on.ca
Primary Executive Lisa Simmink, Manager; Phone: 807-475-1578; Email: lisa.simmik@ontario.ca
Alternate Executive Brooke Smith, Assistant Manager; Phone: 807-475-1758
Site Location South Ward, Ontario Government Bldg
Located In Community Thunder Bay
Address 435 James St S, 1st Fl, Suite 111
Thunder Bay, ON P7E 6S7
 
View Google Map
Intersection James St and Arthur St W
Physical Access Fully Accessible
Other Details
Legal Status (30) Provincial Government
Funding Provincial - Ministry of Community and Social Services