Description & Services
Public Comments If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255
Description (Service)
  • Provides short term financial assistance to individuals and families in need 
  • Offers Extended Health Benefits to qualifying individuals 
  • Provides support and assistance to program participants in meeting their participation responsibilities  
  • Provides information to recipients about participation requirements including seeking employment, basic education, volunteer work, or self employment
 
Participants can access a variety of programs and support services including but not limited to: 
  • Addiction Treatment Services  
  • Child Care  
  • Clothing Needs  
  • Community Placement Program  
  • Discretionary Benefits  
  • Drug Benefits  
  • Employment Resource Center 
  • Employment Start-up Costs  
  • Enhanced Employment Placement Program 
  • Learning, Earning and Parenting 
  • Pay-Direct to Landlord  
  • Special Diets Allowance 
  • Transportation
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Thunder Bay District
Eligibility Ages: 16 year(s) and up 
 
Individuals must: 
  • be a resident of Ontario  
  • be in immediate financial need to help pay for food and housing costs  
  • be willing to take part in activities that will help find employment 
  • sign a Participation Agreement
 
Amount of financial assistance provided is determined by various factors including: 
  • Family size 
  • Housing costs 
  • Income
 
Extended Health Benefits
 
Individuals and families who: 
  • were eligible for Ontario Works in the previous month
Application Individuals can apply online or by contacting the office
 
The following documentation is required to complete application: 
  • Copy of mortgage or rental agreement  
  • Health card 
  • Information about assets owned, such as a Registered Retirement Savings Plan,  
  • Information about other income and money, such as a pension 
  • Proof of identity, such as birth certificate  
  • Proof of immigration status, if required 
  • Proof of Social Insurance Number 
  • Recent bank statement for all bank accounts  
  • Record of Employment and/or most recent pay stubs
Languages English ; Interpretive Services - French available upon request
Fees None
Additional Service Sites
Contact Information
Office Phone Main Office: 807-766-2111, press 1 for operator 
Application Line: 807-766-2100
Toll Free Phone 1-877-281-2958 
Interactive Voice Response (IVR): 1-800-808-2268 
Welfare Fraud Hotline: 1-800-394-7867
Fax 807-345-7921
Website www.tbdssab.ca
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter
Site Location South Ward
Located In Community Thunder Bay
Address 231 May St S
Thunder Bay, ON P7E 1B5
 
View Google Map
Intersection May St S and Arthur St E
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Funding City / Town - Thunder Bay ; Regional / Municipal ; Provincial