Description & Services
Public Comments If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255
Description (Service)
  • Provides short term financial assistance to individuals and families in need 
  • Offers Extended Health Benefits to qualifying individuals 
  • Provides support and assistance to program participants in meeting their participation responsibilities  
  • Provides information to recipients about participation requirements including seeking employment, basic education, volunteer work, or self employment
 
Participants can access a variety of programs and support services including but not limited to: 
  • Addiction Treatment Services  
  • Child Care  
  • Clothing Needs  
  • Community Placement Program  
  • Discretionary Benefits  
  • Drug Benefits  
  • Employment Resource Center 
  • Employment Start-up Costs  
  • Enhanced Employment Placement Program 
  • Learning, Earning and Parenting 
  • Pay-Direct to Landlord  
  • Special Diets Allowance 
  • Transportation
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Thunder Bay District
Eligibility Ages: 16 year(s) and up 
 
Individuals must: 
  • be a resident of Ontario  
  • be in immediate financial need to help pay for food and housing costs  
  • be willing to take part in activities that will help find employment 
  • sign a Participation Agreement
 
Amount of financial assistance provided is determined by various factors including: 
  • Family size 
  • Housing costs 
  • Income
 
Extended Health Benefits
 
Individuals and families who: 
  • were eligible for Ontario Works in the previous month
Application Individuals can apply online or by contacting the office
 
The following documentation is required to complete application: 
  • Copy of mortgage or rental agreement  
  • Health card 
  • Information about assets owned, such as a Registered Retirement Savings Plan,  
  • Information about other income and money, such as a pension 
  • Proof of identity, such as birth certificate  
  • Proof of immigration status, if required 
  • Proof of Social Insurance Number 
  • Recent bank statement for all bank accounts  
  • Record of Employment and/or most recent pay stubs
Languages English ; Interpretive Services - French available upon request
Fees None
Additional Service Sites
Contact Information
Office Phone Main Office: 807-766-2111, press 1 for operator 
Application Line: 807-766-2100
Toll Free Phone 1-877-281-2958 
Application Line: 1-877-319-5411 
Interactive Voice Response (IVR): 1-800-808-2268 
Welfare Fraud Hotline: 1-800-394-7867
Fax 807-345-7921
Website www.tbdssab.ca
Primary Contact Jennifer Lible, Manager, Client Services
Primary Executive William Bradica, Chief Administrative Officer
Alternate Executive Lori Roulston, Director, Client Services
Site Location South Ward
Located In Community Thunder Bay
Address 231 May St S
Thunder Bay, ON P7E 1B5
 
View Google Map
Intersection May St S and Arthur St E
Physical Access Fully Accessible
Other Details
Legal Status (20) Regional Government
Funding City / Town - Thunder Bay ; Regional / Municipal ; Provincial