Thunder Bay (City of). Municipal Services

Site: Thunder Bay - Whalen Building

Service: Tourism Services

Description & Services
Public Comments Terry Fox Tourist Information Centre: 
Operates year round, closed on statutory holidays 
Peak Season: Mon-Sun 9 am-7 pm, Jun 15-Sep 7 
Off Season: Mon-Sun 9 am-5 pm, Sep-Jun 
Phone: 807-983-2041 
Toll Free: 1-800-667-8386 
Operates Tue-Sat 10 am-6 pm, Jun-Sep 
Phone: 807-684-3670
Description (Service)
  • Markets the city as a travel destination for leisure, corporate, sports, tourism, and groups  
  • Develops tourism products and activities 
  • Develops and implements cooperative marketing programs in key market areas directed at leisure, corporate, sports, and groups 
  • Operates the Visitor Information Centres
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Thunder Bay District
Eligibility No restrictions
Application No application process
Languages English
Contact Information
Office Phone 807-625-3788
Toll Free Phone 1-800-667-8386
Fax 807-625-3789
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter, YouTube YouTube
Primary Executive Paul Anthony Pepe, Manager; Phone: 807-625-3880; Email:
Alternate Executive RoseMarie Mancusa, Partnership Marketing Coordinator; Phone: 807-625-3648; Email:
Site Location Whalen Building
Located In Community Thunder Bay
Address Whalen Building
34 Cumberland St N, Suite 701
Thunder Bay, ON P7A 4L4
View Google Map
Intersection Cumberland St N and Van Norman St
Mailing Address c/o City of Thunder Bay Tourism Division 
PO Box 800 
Thunder Bay, ON P7C 5K4
Physical Access Fully Accessible
Other Details
Legal Status (10) Local Government
Funding City / Town - Thunder Bay