Thunder Bay (City of). Municipal Services

Site: Thunder Bay - Whalen Building

Service: Tourism Services

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Description & Services
Public Comments Operates two information centres: 
Terry Fox Monument and Tourist Information Centre: 
Operates year round, closed on statutory holidays 
Peak Season: Mon-Sun 9 am-7 pm, Mid-Jun-Labour Day 
Off Season: Mon-Sun 9 am-5 pm, Sep-Jun 
Phone: 807-983-2041 
Toll Free: 1-800-667-8386 
The Pagoda: 
Operates Tue-Sat 10 am-6 pm, Early Jun-Labour Day 
Phone: 807-684-3670
Description (Service)
  • Markets the city as a travel destination for leisure, corporate, sports, tourism, and groups 
  • Develops tourism products and activities 
  • Develops and implements cooperative marketing programs in key market areas directed at leisure, corporate, sports, and groups 
  • Operates the Visitor Information Centres
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Thunder Bay District
Eligibility No restrictions
Application No application process
Languages English
Contact Information
Toll Free Phone 1-800-667-8386 (1-800-MOST-FUN)
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter, YouTube YouTube
Primary Executive Paul Pepe, Manager; Phone: 807-625-3880; Email:
Site Location Whalen Building
Located In Community Thunder Bay
Address Whalen Building
34 Cumberland St N, Suite 701
Thunder Bay, ON P7A 4L4
View Google Map
Intersection Cumberland St N and Van Norman St
Physical Access Fully Accessible
Other Details
Legal Status (10) Local Government
Funding City / Town - Thunder Bay