Description & Services
Public Comments If difficulty is experienced applying online contact Service Ontario at 1-855-231-1255
 
If an individual has been found ineligible service or services have been cancelled or suspended they:  
  • have a right to request a review of the decision 
  • a letter must be submitted to the local office outlining the reasons why an individual feels the decision made by the local office is incorrect
 
Note: Community legal clinics can also assist with reviews and the review process
Description (Service) Provides financial assistance for basic needs (food, shelter, clothing)
 
Participants can access a variety of programs and support services including but not limited to:  
  • Additional help for hearing aids and mobility devices 
  • Assistive technology 
  • Community Start Up and Maintenance Benefit 
  • Coverage for up-front child care costs 
  • Dental coverage 
  • Employment and Training Start Up Benefit 
  • Employment transition benefit 
  • Extended Health Benefit 
  • Guide dog benefit 
  • Help to pay for necessary home repairs 
  • Medical supplies 
  • Medical transportation 
  • Prescription drug coverage 
  • Special Diet Nutritional Allowance 
  • Transitional health benefit 
  • Vision care 
  • Work-related benefit
Hours Mon-Fri 8:30 am-5 pm
Areas Served Nipissing District
Eligibility Ages: 65 year(s) and under 
 
Individuals must: 
  • be a resident of Ontario 
  • be able to work in Canada 
  • meet both the financial and disability criteria
 
Various financial criteria must be met, individuals will have to provide information on the following: 
  • household composition (who is part of the family, spouse or adult dependents)
  • how many children, how old they are and whether they are in school  
  • place of residence and cost to live there (rent) 
  • household income (for all members) 
  • assets, such as any savings in the bank and any property owned
 
Disability criteria is based on the Ontario Disability Support Program Act and must meet the definition of a "person with a disability" as defined under Act. Under the act this individuals is someone who has a substantial mental or physical disability that: 
  • is continuous or recurrent 
  • expected to last for a year or more 
  • significantly limits their ability to work, look after themselves, or get out in the community, and 
  • has been verified by an approved health professional (Medical Review)
Application
  • Individuals who require financial assistance right away should apply for assistance through Ontario Works as applications can take anywhere from a week to a few months to be processed 
  • Individuals can apply online 
    or by contacting the office
 
The following documentation is required to complete application: 
  • Copy of Canada Child Tax Benefit statement (for children under 18 years of age)  
  • Copy of mortgage or rental agreement  
  • Health card 
  • Information about assets owned, such as a Registered Retirement Savings Plan,  
  • Information about other income and money, such as a pension 
  • Proof of identity, such as birth certificate  
  • Proof of immigration status, if required 
  • Proof of Social Insurance Number 
  • Recent bank statement for all bank accounts  
  • Record of Employment and/or most recent pay stubs
Languages English ; French
Fees None
Additional Services at this Site
Contact Information
Office Phone 705-474-3540
Toll Free Phone 1-800-461-6977 
Fraud Reporting: 1-800-394-7867
TTY Phone TTY: 705-474-7665
Fax 705-474-3830
Website www.mcss.gov.on.ca
Site Location Across from court house
Located In Community North Bay
Address 621 Main St W
North Bay, ON P1B 2V6
 
View Google Map
Intersection Main St W and Memorial Dr
Physical Access Fully Accessible
Other Details
Legal Status (30) Provincial Government
Funding Provincial - Ministry of Community and Social Services