Description & Services
Description (Agency) Provides direct services for new and established permanent residents and convention refugees, and for refugee claimants
Agency Services
Description (Service) Offers general settlement and community orientation services for immigrants and refugees
Settlement Services
  • Conducts a needs assessment and provides referral 
  • Assists in completing government forms 
  • Matches newcomers with a Canadian citizen to serve as a professional or community mentor 
  • Serves as a Commissioner of Oaths for original documents 
  • Assists with problem solving 
  • Provides Cultural Transition Counselling
Offers assistance in but not limited to: 
  • Canadian law 
  • Education such as school registration issues 
  • Health issues such as child immunization 
  • Housing 
  • Immigration and citizenship applications and classes 
  • Job preparation skills 
  • Medical services
Interpretation and Translation Services 
  • Maintains a list of volunteer interpreters who speak various languages (languages available are based on the languages volunteers can speak) 
  • Offers interpretation services to those who are struggling with English or French 
  • Provides translation services (includes documents)
Resource Centre 
  • Provides a variety of print resources relevant to newcomers 
  • Offers brochures from other social service agencies
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Cochrane District ; Timiskaming District
Eligibility Varies by program/service, call for more information
Application Call or email ahead for an appointment
Languages English ; French ; Interpretive Services - Available upon request
Fees Service - Translation Services
Additional Services at this Site
Contact Information
Office Phone 705-269-8622
Toll Free Phone 1-877-890-0901
Fax 705-269-8624
Social Media Facebook Facebook, Twitter Twitter
Primary Contact Chantal Boudreau, Settlement Worker; Email:
Alternate Contact Sylvie Lamothe, Timmins LIP Coordinator; Email:
Primary Executive Deborah Robertson, Executive Director, North Bay and District Multicultural Centre; Phone: 705-495-8931; Fax: 705-495-6747; Email:
Located In Community Timmins
Address 130 Spruce St S, Unit 1
Timmins, ON P4N 2M5
View Google Map
Intersection Spruce St S and 2nd Ave
Physical Access Fully Accessible
Other Details
Legal Status (50) Non Profit
Established 2011
Funding Provincial - Ministry of Citizenship, Immigration and International Trade ; Federal - Immigration, Refugees and Citizenship Canada